No water at home: how to check before you call
No water at all can be a neighborhood outage, a closed valve or a bigger problem. Check these things in order.
Losing all water is alarming, but many causes are quick to check.
Check the neighbors
Ask a neighbor or look at local outage notices. If the whole street is out, the problem is with the city supply, and a plumber can't fix it.
Check your main shut-off valve
Find your main valve and make sure it's fully open. Valves are sometimes turned partway to stop a leak and then forgotten.
Check the meter and fixtures
Look at the water meter. If it's moving while every tap is closed, you may have a leak. Try one faucet and then another, since a single clogged or closed fixture can cause a local problem.
When to call right away
Call a plumber if the water is off to the whole house and no neighbors are affected, if you smell gas or hear a hissing sound, or if you can see water spraying from a pipe. Don't wait to find out whether the problem will fix itself.
Common Questions
Do you offer emergency service?
Yes. Call (619) 555-0142 any time and a plumber will respond as quickly as possible. We have emergency plumbers available 24/7, even on weekends and holidays.
How fast can you arrive?
We offer same-day appointments for most calls and give you an arrival window when you book. For emergencies like burst pipes or no water, we aim to arrive within 2 hours.
Are you licensed and insured?
Yes. We are licensed with the California Contractors State License Board (CSLB License #[number]) and fully insured. You can verify our license on the CSLB website.
What's your service area?
We serve San Diego and the surrounding areas, including Chula Vista, Carlsbad, Oceanside, Encinitas, Vista, National City, Bonita and Eastlake. Call to confirm your ZIP code.
What are your hours?
We're open Monday through Saturday, 7am to 7pm. We also have an emergency line available 24/7 for urgent issues like burst pipes or major leaks.
How much does a service call cost?
A service call is $129. This covers the plumber's time to diagnose the problem. If you decide to proceed with repairs, we'll give you an upfront quote before we start work.