Smell gas near plumbing? Get out first
A rotten-egg smell near your water heater or gas line is a safety issue, not a plumbing one. Here's what to do.
Natural gas has a strong rotten-egg smell that utilities add on purpose. If you notice it, act first and investigate later.
Leave the home
Get everyone out, including pets. Don't light matches, use lighters, switch lights on or off, or use a phone inside the house. Sparks can ignite gas.
Call for help from outside
Once you're clear of the building, call your gas utility's emergency line. In San Diego, that's SDG&E. If you can't reach them, call 911 from outside.
Don't go back in
Wait until the utility or fire department says the building is safe. Don't turn appliances or gas valves on or off yourself.
Why plumbers don't handle this alone
Gas leaks are for the gas utility to find and fix. A plumber can help with the water heater or the pipe once the gas company has confirmed the area is safe.
Common Questions
Do you offer emergency service?
Yes. Call (619) 555-0142 any time and a plumber will respond as quickly as possible. We have emergency plumbers available 24/7, even on weekends and holidays.
How fast can you arrive?
We offer same-day appointments for most calls and give you an arrival window when you book. For emergencies like burst pipes or no water, we aim to arrive within 2 hours.
Are you licensed and insured?
Yes. We are licensed with the California Contractors State License Board (CSLB License #[number]) and fully insured. You can verify our license on the CSLB website.
What's your service area?
We serve San Diego and the surrounding areas, including Chula Vista, Carlsbad, Oceanside, Encinitas, Vista, National City, Bonita and Eastlake. Call to confirm your ZIP code.
What are your hours?
We're open Monday through Saturday, 7am to 7pm. We also have an emergency line available 24/7 for urgent issues like burst pipes or major leaks.
How much does a service call cost?
A service call is $129. This covers the plumber's time to diagnose the problem. If you decide to proceed with repairs, we'll give you an upfront quote before we start work.